Cowboy Chief knows that fast, efficient shipping is a key component to great customer service and we try to ship your order as quickly as possible which is usually within 1-2 business days of the boots being ready to ship. 

You will receive an email from our automated system with your tracking number when the boots are shipped.

We offer FREE FedEx GROUND SHIPPING in the lower 48 United States via FedEx Ground service and upgraded FedEx shipping options in the lower 48 United States as well as Alaska and Hawaii. 



FedEx Ground 1-5 Business Days =  FREE

FedEx Express 2 Day =  $24.99

FedEx Express Overnight =   $49.99




Part of buying boots online is making sure you are dealing with a company with a good returns and exchange policy.  Cowboy Chief provides a hassle free 90 Day return policy!

If you need to return a pair of boots please just email us at boots@cowboychief.com and we will provide instructions on how to return your boots.

PLEASE NOTE: All boot returns are returned to Cowboy Chief offices NOT to Lucchese Boot Co. 

Other Return Policy Details:

  • Customer is responsible for the cost of shipping a return back to Cowboy Chief.
  • You have 90 days from receipt of the boots to return or exchange any pair of boots.
  • In Stock Boots may be returned for an exchange or refund of the purchase price of the boots.
  • Made To Order Boots may be returned for a CowboyChief.com store credit for the purchase price of the boots.
  • Stall Stock Boots may be returned for refund but no exchanges on Stall Stock Collection boots.
  • Items must be unworn and unaltered with all original packaging. 
  • Returned boots will NOT be accepted if the original boot box has been used as packaging or is damaged in any way (boots need to be double boxed when shipped back, like they were when they were shipped to the customer).
  • Refunds are processed within 5-7 business days of receipt.
  • No International Returns or Exchanges are allowed.

TO BEGIN A RETURN or EXCHANGE please email boots@cowboychief.com 


If you have any further questions regarding our shipping or returns policies or processes please email boots@cowboychief.com