We know what its like to buy online gifts for family and friends. What if it doesn't fit right? Or what if they just don't like their boots? Well don't worry, we'll take care of you. We offer hassle-free returns on all gift purchases until APRIL 1, 2019!

If you need to return a pair of boots please just email us at and we will provide instructions on how to return your boots.

PLEASE NOTE: All boot returns are returned to Cowboy Chief offices NOT to Lucchese Boot Co.

Other Return Policy Details:

  • All In-Stock boots, shoes or belts may be returned for a refund of the purchase price of the item or exchanged for other items with credit being given for what was paid (minus any expedited shipping paid by customer at time of purchase).
  • Made-To-Order boots may be returned for exchange or store credit.
  • Items must be unworn and unaltered with all original packaging. 
  • Returned boots or belts will NOT be accepted if the original box has been used as packaging or is damaged in any way.
  • Refunds are processed within 5 - 7 business days of receipt.
  • Stall Stock product may be returned for refund but no exchanges on Stall Stock Collection boots.
  • No International Returns or Exchanges are allowed.


please email 

If you have any further questions regarding our shipping or returns policies or processes please email



Every item we sell comes with FREE FedEx Ground shipping to the 48 Continental United States.  We do offer FedEX Express Overnight and FedEx Express 2-Day shipping for an extra fee.

Please note we are NOT Amazon or Zappos, therefore while we ship most in-stock items in 1-2 business days, they will not ship out same day like Amazon can do.  We like to think that our deep deep product knowledge and customer service more than make up for the extra little bit of speed that they can offer.  But of course, that is up to you, our valued customer.

Each item we sell has the estimated ship time in the details of the product on the product page.  There are 2 types of shipments: 1) In-Stock which ship in 1 - 2 business days from purchase, and 2) Made To Order which ship in approximately 8 weeks from purchase.

If you purchase an in-stock item on Friday, Saturday or Sunday and take advantage of our FREE FedEx Ground shipping they will likely ship on the Tuesday.  If you purchase an in-stock item on one of those days and choose FedEx Express Overnight or FedEx Express 2-Day they likely will ship on the Monday.

Any questions at all about our shipping policies and proceedures, please feel free to email us at or call 1-800-494-7184