FAQ

QUESTION:

When I purchased my Lucchese Boots it said that they were Made to Order and the ship time was 6-8 Weeks.  It has been 8 weeks and I have not heard anything, is everything OK?

ANSWER:

Yes, all is well with your order in almost all instances.  

Made to order by hand in the USA boots take some time.  In the realm of Lucchese Boots manufacturing, a few days, even a couple weeks from the stated estimated ship date is not unusual at all.  In the same way sometimes boots ship a few days or weeks ahead of schedule, depending on what is happening in El Paso during the period which your boots are being produced.

We have been requesting Lucchese create an online tool to allow you to track your order through the production process, but have not gotten too far on that as of now.

As soon as your boots ship we email you the FedEx tracking number to the email you provided when you purchased the boots.

You are welcome at any time to check in with us by emailing boots@cowboychief.com for any specific ship date inquiry.

 

QUESTION:

I have heard that Lucchese Boots fit true to size, is that true?

ANSWER:

Yes, for the most part Lucchese Boots fit true to size to your DRESS SHOE size.  

That is particularly true for the Made in the USA Lucchese Boots.  Some of the Made in Mexico boots (styles that begin with the letter M such as M4343 or M3105) tend to run just a tad small.

 

QUESTION:

What does "Made To Order" mean?

ANSWER: 

Made to Order boots are boots that are made especially for you when you place your order.  They usually ship in 6 - 8 weeks directly to you from the Lucchese Bootmaker factory in El Paso, Texas.

Lucchese Bootmaker offers an enormous selection of choices when it comes to their Made in El Paso, Texas boots.  From many different leather and skin choices to colors to toes and heels, the options are incredible.  Due to that it is impossible to keep everything in stock that is possible for Lucchese to make.  However, we are able to place your made-to-order boot order with Lucchese and they are made just for you!

And not only can we provide the stock styles in made-to-order, but if you would like to customize any pair of boots we can assist you with that.  We are Lucchese boots experts and Custom Lucchese Boots experts as well.  Call us at 800-494-7184 for any further questions or assistance.

 

QUESTION:

Can I return a pair of Made To Order boots?

ANSWER:

Yes, you have 90 days from receiving your boots that you can return them, brand new, unworn for refund or exchange.  Normal Returns policies apply and you can visit that here.